Who this is for
This is for commercial and industrial facilities with a real door, dock, or gate service need that want help getting to the right vendor path.
Contact
Request Service Help
Tell us what is happening at your facility and PrimeSite will help identify the right service path for the job, whether the need looks like repair, recurring maintenance, or both.
Who this is not for
This is not for residential jobs, casual price shopping, or situations where the customer expects PrimeSite to perform or supervise the work.
What is PrimeSite?
PrimeSite is an independent vendor-routing and relationship-continuity service that helps commercial and industrial customers get connected to the right vendor for the job.
What does PrimeSite do?
PrimeSite qualifies the need, identifies the best-fit vendor path, introduces the opportunity, and stays lightly involved at the relationship level.
Does PrimeSite perform the repair work?
No. PrimeSite does not perform the work directly. The vendor owns pricing, service scope, labor, scheduling, safety, and execution.
Intake
A clearer path starts with a better intake
PrimeSite helps commercial and industrial facilities get to the right vendor for door, dock, and gate service needs. The more clearly we understand the issue, the faster we can help identify the right service category and vendor path.
If the issue keeps returning, the right path may include a preventative maintenance conversation through a qualified vendor. PrimeSite does not perform the work directly; the vendor owns pricing, scope, scheduling, labor, safety, and execution.
Prefer email? Send the facility details to hi@primesite.is.
Learn about preventative maintenance vendor support
Procurement or compliance platform requirements
If your facility requires vendors to be active in a procurement, compliance, or facilities-management platform, include that in the request.
Examples may include Coupa, SAP Ariba, Corrigo, ServiceChannel, ISN, Avetta, IBM Maximo, Veriforce, or another customer-required system.
PrimeSite can factor platform requirements into the vendor-routing process where relevant.
What happens next
After you submit the request, PrimeSite reviews the need, helps clarify the category if necessary, and identifies the best-fit vendor path based on the situation.
The vendor owns pricing, service scope, scheduling, labor, safety, compliance, inspections, and execution. PrimeSite helps make the path clearer.
Do customers pay PrimeSite separately?
No. PrimeSite does not charge the customer a separate fee. If a project moves forward through a vendor PrimeSite refers into the opportunity, PrimeSite is compensated by that vendor through the referral relationship.
Frequently asked questions
Common questions
Does PrimeSite perform the repair work directly?
No. PrimeSite does not perform the repair work directly. PrimeSite helps clarify the need and connect the opportunity to a best-fit third-party vendor. The vendor owns pricing, service scope, labor, scheduling, safety, compliance, inspections, and execution.
How does PrimeSite get paid?
PrimeSite does not charge the customer separately. If a project moves forward through a vendor PrimeSite refers into the opportunity, PrimeSite is compensated by that vendor through the referral relationship.
Is PrimeSite a contractor?
No. PrimeSite is not the contractor, installer, or service company. PrimeSite helps commercial and industrial customers get to the right vendor for the job.
Does PrimeSite shop every job to multiple vendors?
No. PrimeSite is not a public bid-shopping platform. PrimeSite focuses on best-fit vendor routing based on category, need, geography, responsiveness, and current facts.
Can I submit a request if I am not sure whether I need repair or preventative maintenance?
Yes. Submit the request and describe what is happening. PrimeSite can help clarify whether the need appears to be immediate repair, recurring maintenance, or both.
Can PrimeSite account for procurement or compliance platform requirements?
Yes. If your facility requires vendors to be active in a procurement, compliance, or facilities-management platform, PrimeSite can factor that into the vendor-routing conversation. Vendor registration, approval, and eligibility vary by vendor, platform, service category, location, and customer requirement.
Need help getting to the right vendor?
If you have a real service need and want a clearer path forward, start here.